Airstudio Terms of Service

Last Updated: October 1, 2026

These Terms of Service ("Terms") are an agreement between Gaia Solutions, LLC, operating Airstudio ("Gaia," "Airstudio," "we," or "us"), and the business, school, studio, or other organization that subscribes to Airstudio ("Client"). They govern Client's use of the Airstudio software platform and related services (the "Services"). Our Privacy Policy, available at airstudio.info/privacy-policy, is part of these Terms. These Terms replace the separate Airstudio Software Services Agreement ("Contract") for new Clients.

1. Eligibility and Authority

1.1 Eligibility. You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.

1.2 Organizational Authority. If you use Airstudio on behalf of a business, school, photography studio, organization, or other entity, you represent and warrant that you have authority to accept these Terms on its behalf.

1.3 Authorized Users. Client may permit its employees, independent contractors, and other authorized personnel to access the Services ("Authorized Users"). Client is responsible for all activity occurring through its account and for ensuring that Authorized Users comply with these Terms.

2. Plans, Orders, and Free Trial

2.1 Orders. "Order" means the package selection, pricing proposal, quote, invoice, welcome email, or online plan selection that Client accepts, stating the package, services, fees, and any free-trial period. Each Order is governed by these Terms.

2.2 Packages. Gaia will provide access to the package stated in Client's Order, including any Startup, À La Carte, and Add-on services listed there.

2.3 Free Trial. If Client's Order or welcome email includes a free-trial period, billing begins when that period ends unless Client cancels before then.

3. License and Permitted Use

3.1 Limited License. Subject to Client's compliance with these Terms and payment of all applicable fees, Gaia grants Client a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use Airstudio during the applicable subscription term solely for Client's internal business operations.

3.2 No Ownership Transfer. Access to Airstudio is licensed, not sold. Except for the limited rights expressly granted in these Terms, Gaia reserves all rights, title, and interest in and to the Services.

3.3 Lawful Use. Client may use the Services only for lawful business purposes and in compliance with these Terms and all applicable laws and regulations.

4. Accounts and Security

4.1 Account Information. Client agrees to provide accurate and current account information.

4.2 Credentials. Login credentials are intended for the Authorized User to whom they are assigned and may not be sold, publicly distributed, or provided to unauthorized persons.

4.3 Account Responsibility. Client is responsible for maintaining the confidentiality and security of its accounts and credentials and for activity conducted through its accounts.

4.4 Unauthorized Access. Client must promptly notify Gaia if Client becomes aware of unauthorized account access, compromised credentials, or a suspected security incident involving Airstudio. Gaia may temporarily restrict access where reasonably necessary to protect Client, Gaia, other customers, or the Services.

5. Prohibited Use

Client and its Authorized Users may not, directly or indirectly:

use the Services for unlawful, fraudulent, deceptive, abusive, or infringing purposes;
attempt to gain unauthorized access to any account, computer system, network, database, API, server, or portion of the Services;
interfere with, disrupt, overload, damage, disable, or impair the Services;
introduce malware, malicious code, viruses, automated attacks, or other harmful technology;
bypass, circumvent, disable, or interfere with security, authentication, access, usage, or technical restrictions;
use another person's credentials without authorization;
scrape, crawl, spider, harvest, systematically download, or extract information from the Services except through functionality expressly provided or authorized by Gaia;
use bots, automated browsers, scripts, agents, or other automated means to access the Services except as expressly authorized;
conduct unauthorized penetration testing, vulnerability scanning, security testing, or load testing;
remove or obscure copyright, trademark, proprietary, confidentiality, or other notices;
access or use Airstudio for the purpose of creating or assisting a competing product or service;
permit a competitor of Airstudio to access the Services for competitive intelligence, product development, benchmarking, or replication;
use the Services in violation of intellectual property, privacy, publicity, communications, consumer protection, or other applicable rights; or
encourage, assist, enable, or permit another person or entity to do any of the foregoing.

6. Intellectual Property

6.1 Ownership of Airstudio. Gaia and its licensors retain all right, title, and interest in and to Airstudio and the Services, including without limitation: software; source code and object code; architecture; APIs; databases and database structures; data models; algorithms; processes; workflows; scheduling systems; automation systems; user interfaces; user experience designs; screen layouts; dashboards; reports; business logic; methods; documentation; designs; graphics; trademarks; trade names; logos; inventions; improvements; artificial intelligence systems and functionality; prompts and system instructions developed by Gaia; proprietary methodologies; confidential information; trade secrets; and all modifications, enhancements, derivative works, and improvements to any of the foregoing. Nothing in these Terms transfers ownership of Gaia intellectual property to Client.

6.2 Reservation of Rights. All rights not expressly granted to Client are reserved by Gaia.

7. Reverse Engineering, Replication, and Competitive Use

This Section is a material condition of Client's license to use Airstudio. Client shall not, directly or indirectly:

7.1 Reverse Engineering. Reverse engineer, decompile, disassemble, decode, translate, analyze, derive, discover, or attempt to discover the source code, object code, architecture, underlying structure, algorithms, processes, methods, database structures, data models, business logic, or proprietary technology underlying Airstudio.

7.2 Functional Replication. Copy, reproduce, imitate, recreate, clone, replicate, or substantially reproduce any proprietary element of Airstudio for purposes of developing a competing or substitute product or service. This restriction includes Airstudio's proprietary workflows; scheduling processes; interfaces; screen organization; automation logic; feature combinations; reports; database relationships; operational processes; software behavior; AI functionality; and methods of organizing or processing studio operations.

7.3 Competitive Development. Use access to Airstudio to design, build, develop, improve, advise upon, finance, assist, or operate a software product or service intended to compete with or materially replicate Airstudio.

7.4 Competitive Intelligence. Provide Airstudio access, demonstrations, recordings, screenshots, documentation, account credentials, or information regarding Airstudio's operation to a competitor or prospective competitor for competitive intelligence or product-development purposes.

8. Artificial Intelligence, Automated Extraction, and Replication

8.1 AI-Assisted Replication Prohibited. Client may not use artificial intelligence or automated technology to analyze, learn from, reproduce, recreate, or assist in replicating Airstudio or any material portion of the Services. This prohibition includes use of generative artificial intelligence; large language models; multimodal models; coding assistants; autonomous agents; AI browsers; computer vision systems; screen-analysis systems; machine learning systems; scraping software; crawlers; automated testing platforms; recording or transcription systems used for replication; automated reverse-engineering tools; or successor or substantially similar technologies.

8.2 AI Training. Client may not submit, upload, disclose, expose, or otherwise provide Airstudio's proprietary software, documentation, screenshots, interfaces, workflows, architecture, output, confidential information, or other proprietary material to an AI or machine-learning system for the purpose of: (a) training or fine-tuning a model; (b) developing software; (c) generating competing software; (d) reproducing Airstudio functionality; (e) creating specifications for a competing platform; (f) generating source code designed to replicate Airstudio; (g) extracting Airstudio's underlying processes or business logic; or (h) assisting any person in doing any of the foregoing.

8.3 AI Agents. An Authorized User may use an AI assistant or agent in connection with Airstudio only when Gaia has expressly enabled or authorized that functionality or where such use does not violate these Terms.

8.4 Human Direction Does Not Avoid Restriction. The restrictions in this Section apply whether replication is performed entirely by a human, entirely by an automated system, or through any combination of human and artificial intelligence assistance.

9. Enforcement of Intellectual Property Rights

Client acknowledges that unauthorized copying, extraction, disclosure, replication, competitive use, or AI-assisted reproduction of Airstudio may cause substantial harm to Gaia. Any violation of Sections 6, 7, or 8 constitutes a material breach of these Terms.

Upon actual or reasonably suspected violation, Gaia may, subject to applicable law: immediately suspend access; terminate accounts; preserve relevant logs and evidence; revoke licenses and permissions; investigate the suspected activity; and pursue available legal and equitable remedies.

Gaia expressly reserves all rights and remedies available under applicable contract, copyright, trademark, trade-secret, computer-access, unfair-competition, and other applicable laws. Where legally available and appropriate, Gaia may seek temporary, preliminary, or permanent injunctive relief to prevent or stop unauthorized use or disclosure of its intellectual property or confidential information, in addition to damages or other available remedies. Nothing in these Terms limits any rights or remedies Gaia may independently possess under applicable law.

10. Confidential Information

10.1 Mutual Obligations. Each party ("Recipient") will protect the other party's ("Discloser's") non-public information that is identified as confidential or reasonably should be understood to be confidential ("Confidential Information"), using at least reasonable care. Gaia's Confidential Information includes non-public information about Airstudio's software, architecture, product roadmap, technology, pricing strategies, unreleased features, security measures, business processes, documentation, and technical methods. Client's Confidential Information includes Client Data and Client's non-public business information.

10.2 Use and Disclosure. Recipient will use Confidential Information only to perform or exercise rights under these Terms and will disclose it only to its personnel, Authorized Users, or service providers who need to know it and are bound by confidentiality obligations, or as required by law.

10.3 Exclusions. Confidential Information does not include information that the Recipient can demonstrate: (a) became publicly available without breach of these Terms; (b) was lawfully known to it without confidentiality obligations before disclosure; (c) was independently developed without use of the other party's Confidential Information; or (d) was lawfully received from another source without confidentiality restrictions.

11. Client Data

11.1 Ownership. As between Client and Gaia, Client retains ownership of information, files, photographs, records, customer information, scheduling information, and other content submitted to the Services by or on behalf of Client ("Client Data").

11.2 License to Process Client Data. Client grants Gaia a limited license to host, copy, transmit, process, display, transform, back up, and otherwise use Client Data as reasonably necessary to: provide the Services; perform requested functionality; maintain and secure the Services; provide support; troubleshoot problems; prevent fraud or abuse; comply with law; and otherwise fulfill Gaia's contractual obligations to Client.

11.3 Client Responsibility. Client represents and warrants that it has all rights, permissions, notices, and consents necessary to provide Client Data to Gaia and authorize its processing as contemplated by these Terms.

12. Aggregated and De-identified Data

Gaia may generate and use statistical, aggregated, anonymized, or de-identified information derived from operation and use of the Services, provided such information does not reasonably identify Client or an identifiable individual. Gaia may use such information for legitimate business purposes including analytics; security; capacity planning; product improvement; performance analysis; benchmarking; understanding usage patterns; and development and improvement of Airstudio. Gaia will not attempt to re-identify information that has been de-identified except where reasonably necessary to test the effectiveness of de-identification or as otherwise permitted by law.

13. Feedback

If Client or an Authorized User voluntarily provides ideas, suggestions, enhancement requests, recommendations, concepts, or other feedback concerning Airstudio ("Feedback"), Client grants Gaia a perpetual, worldwide, irrevocable, royalty-free right to use and incorporate that Feedback into its products and services without restriction or compensation. Feedback does not include Client Data.

14. Airstudio AI Features

Airstudio may provide artificial intelligence, machine-learning, automation, recommendation, search, reporting, or conversational features, including features offered through Nimbus or successor technologies ("AI Features").

14.1 AI Output. AI-generated responses, recommendations, analyses, reports, summaries, or other output may contain errors, omissions, or inaccurate information. Client is responsible for reviewing AI-generated output before relying upon it for business, financial, legal, employment, scheduling, operational, or other decisions.

14.2 No Professional Advice. AI Features do not provide legal, accounting, tax, medical, employment, or other regulated professional advice.

14.3 Client Data and AI. When AI functionality requires processing Client Data, Gaia may process the relevant Client Data to provide the requested functionality in accordance with these Terms, the Privacy Policy, and applicable contractual commitments. Gaia may utilize third-party AI or infrastructure providers to provide certain AI functionality, subject to appropriate contractual and security arrangements. Gaia will not knowingly authorize a third-party general-purpose AI provider to use Client Data to train publicly available general-purpose AI models except where Client has expressly authorized such use.

15. Third-Party Services and Integrations

Airstudio may integrate with third-party products and services, including payment processors, communication providers, calendar providers, accounting systems, photography platforms, storage providers, artificial intelligence providers, and other applications. Examples may include Stripe, Twilio, Google, Microsoft, SendGrid, QuickBooks, ImageQuix/Captura, GotPhoto, and other providers. Third-party services are governed by their own agreements and privacy policies. Gaia is not responsible for the availability, security, performance, policies, errors, or acts or omissions of independent third-party services. Client authorizes Gaia to exchange Client Data with third-party services when necessary to provide integrations selected or authorized by Client.

16. Communications, Email, and SMS

Where Client uses Airstudio to send email, SMS, notifications, reminders, or other communications, Client is responsible for: obtaining legally required consent; maintaining required records of consent; honoring opt-outs; complying with applicable messaging rules; complying with CAN-SPAM; complying with the Telephone Consumer Protection Act (TCPA); and complying with other applicable marketing and communications laws. Gaia provides technology enabling communications but does not determine the legal basis upon which Client communicates with its customers.

17. Photographs, Image Data, and Biometric Technologies

Client may upload or process photographs and image-related information through Airstudio. Client is responsible for ensuring that its collection, uploading, use, and processing of photographs and related information complies with applicable law. Airstudio does not treat an ordinary photograph, standing alone, as authorization to create biometric identifiers or biometric information.

If Gaia introduces functionality specifically designed to create or process biometric identifiers, face geometry, facial recognition templates, or other legally regulated biometric information, Gaia may provide additional disclosures, terms, controls, or consent mechanisms as appropriate. Client may not use Airstudio to create or process legally regulated biometric information unless such functionality is expressly supported by Gaia and Client has satisfied all applicable notice, consent, retention, disclosure, and deletion obligations.

18. Support and Account Access

Client authorizes Gaia personnel and authorized contractors to access Client's account, configuration, logs, and relevant Client Data when reasonably necessary to: respond to support requests; diagnose problems; troubleshoot; configure features requested by Client; maintain security; investigate abuse; restore service; or ensure proper operation of the Services. Such access will be limited to what Gaia reasonably determines is necessary for the applicable purpose and will be subject to applicable confidentiality and security obligations.

19. Fees and Payment

19.1 Fees. Client agrees to pay all subscription, usage, implementation, onboarding, storage, messaging, or other fees specified in its Order.

19.2 Payment Methods. Gaia invoices Client as billed. Client may pay by credit card, ACH, or check. Any discount for ACH or check payment is stated in the Order. Client authorizes Gaia and its payment processors to charge the payment method on file for amounts due.

19.3 Rate Lock. The fees for Client's package are locked for 12 months from the effective date of the Order. After that, Gaia may change fees with at least 30 days' written notice, effective at the start of the next billing period.

19.4 Taxes. Fees are exclusive of applicable taxes unless expressly stated otherwise. Client is responsible for taxes associated with its purchase or use of the Services except taxes imposed on Gaia's net income.

19.5 Non-Refundable Fees. Except where otherwise expressly agreed in writing or required by law, amounts paid are non-refundable.

19.6 Past-Due Accounts. Gaia may suspend or limit Services for overdue amounts after providing any notice required by these Terms or law. Client may be responsible for reasonable collection costs and legally permitted interest associated with overdue amounts.

20. Subscription Term and Renewal

The subscription has an initial term of 12 months, beginning on the Order's effective date (or when any free trial ends), and renews automatically for successive 12-month terms. Either party may end the subscription at any time, during or at the end of a term, by giving 60 days' written notice under Section 26.1.

Termination does not relieve Client of payment obligations accrued before termination.

21. Service Availability

Gaia endeavors to provide reliable access to Airstudio but does not guarantee uninterrupted or error-free operation. Services may be unavailable because of maintenance; upgrades; third-party outages; internet failures; infrastructure problems; security events; force majeure events; or circumstances outside Gaia's reasonable control. Gaia may modify or update functionality from time to time as the platform evolves.

22. Beta and Preview Features

Gaia may offer beta, preview, experimental, early-access, or development features. Such features may be incomplete, changed, discontinued, or contain errors and may be subject to additional terms. Unless otherwise stated, beta and preview features are provided "as is."

23. Security

Gaia maintains commercially reasonable administrative, technical, and organizational safeguards designed to protect the confidentiality, integrity, and availability of Client Data.

However, no electronic system can guarantee absolute security. Client is responsible for maintaining reasonable security practices for its own devices, networks, users, passwords, and systems used to access Airstudio.

24. Data Export and Portability

During an active subscription, Client may access or export Client Data through functionality made available by Airstudio. Client may continue to export Client Data until access ends under Section 26.4. Client is responsible for exporting information it wishes to retain.

25. Suspension

Gaia may suspend or restrict access to the Services if Gaia reasonably believes: (a) Client has materially violated these Terms; (b) Client's account presents a security risk; (c) Client is engaging in fraudulent or unlawful activity; (d) Client is using Airstudio to replicate or compete with the Services in violation of these Terms; (e) payment is materially overdue; (f) continued access could harm Gaia, another customer, a third party, or the Services; or (g) suspension is required by law. Where reasonably practical and appropriate, Gaia will attempt to notify Client of the suspension.

26. Termination

26.1 Termination for Convenience. Either party may terminate the subscription for any reason with 60 days' written notice (email to the account's admin contact or to info@airstudio.io counts).

26.2 Termination by Gaia for Cause. Gaia may terminate the Services immediately, or on shorter notice, for material breach, nonpayment, unlawful activity, infringement, security threats, misuse, or other grounds specified in these Terms.

26.3 Payments on Termination. Fees continue through the end of the notice period. No fees accrue after the termination date. Invoices for periods before the termination date remain due.

26.4 Access After Termination. Client's access to the Services ends at the end of the 60-day notice period. Client should export any Client Data it wishes to keep before then. After access ends, Gaia may delete Client Data following a commercially reasonable retention period, subject to applicable law, backup practices, legal obligations, and contractual commitments.

27. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." GAIA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. GAIA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR THAT ALL DEFECTS WILL BE CORRECTED. Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to Client.

28. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GAIA AND ITS AFFILIATES, OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, LOST GOODWILL, OR LOSS OF DATA ARISING FROM OR RELATED TO THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GAIA'S AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE FEES ACTUALLY PAID BY CLIENT TO GAIA FOR THE SERVICES DURING THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply regardless of the legal theory upon which liability is asserted and even if Gaia has been advised of the possibility of damages. Nothing in these Terms excludes liability that cannot legally be excluded.

29. Indemnification

To the extent permitted by law, Client agrees to indemnify, defend, and hold harmless Gaia, its affiliates, owners, officers, employees, contractors, and agents from third-party claims, liabilities, damages, judgments, losses, and reasonable costs and expenses arising from: (a) Client Data; (b) Client's unlawful use of the Services; (c) Client's violation of applicable law; (d) Client's communications with its customers or end users; (e) Client's violation of third-party intellectual-property or privacy rights; or (f) Client's material violation of these Terms.

30. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws principles. Subject to the arbitration provisions below and any applicable law requiring otherwise, legal proceedings permitted to proceed in court shall be brought in the state or federal courts located in Cook County, Illinois, and the parties consent to personal jurisdiction and venue in those courts.

31. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. Except for claims eligible for small-claims court and requests for injunctive or equitable relief concerning intellectual property, confidential information, unauthorized system access, or misuse of the Services, disputes arising from these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its applicable Commercial Arbitration Rules. Arbitration shall take place in Cook County, Illinois unless the parties agree otherwise or applicable law requires otherwise. Judgment on an arbitration award may be entered in any court having jurisdiction. Nothing in this Section prevents Gaia from seeking temporary, preliminary, or permanent injunctive or equitable relief from a court of competent jurisdiction to protect intellectual property, confidential information, system security, or proprietary rights.

32. Changes to the Services

Airstudio is an evolving software platform. Gaia may add, modify, replace, redesign, or discontinue features from time to time. Gaia will use commercially reasonable efforts to avoid changes that materially eliminate core paid functionality during an active subscription without reasonable notice where practical.

33. Changes to These Terms

Gaia may update these Terms periodically to reflect changes in the Services, technology, legal requirements, security practices, business operations, or third-party requirements. Material changes may be communicated through the Services, by email, or through other reasonable means. Continued use after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

34. Assignment

Client may not assign these Terms without Gaia's prior written consent, except in connection with a merger, acquisition, reorganization, or sale of substantially all of Client's relevant assets where the successor agrees to assume Client's obligations. Gaia may assign these Terms in connection with a merger, acquisition, financing, corporate reorganization, or sale of all or substantially all of its business or assets.

35. Force Majeure

Neither party will be liable for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, acts of government, war, terrorism, labor disputes, internet or telecommunications failures, widespread cloud-service outages, utility failures, or similar events. This provision does not excuse Client's obligation to pay amounts already due.

36. Entire Agreement

These Terms, the Privacy Policy, and Client's Orders constitute the entire agreement between Gaia and Client concerning the Services and supersede prior agreements concerning the same subject matter, except as provided in Section 36.2. If an Order or other executed written agreement expressly conflicts with these Terms, that agreement controls to the extent of that conflict.

36.2 Prior Agreements. A Client that signed the Airstudio Software Services Agreement before October 1, 2026 remains governed by that agreement until it ends or until the Client accepts these Terms, whichever comes first.

37. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.

38. Waiver

Failure to enforce a provision of these Terms does not waive the right to enforce that provision later.

39. Survival

Provisions that by their nature should survive termination will survive, including provisions concerning intellectual property; confidentiality; restrictions on replication and competitive use; accrued payment obligations; disclaimers; limitation of liability; indemnification; dispute resolution; and governing law.

Contact, Covered Brands, and Acceptance

Contact. Questions regarding these Terms or the Privacy Policy may be directed to: Gaia Solutions, LLC / Airstudio, 2504 Green Bay Road, Evanston, Illinois 60201, United States. Email: info@airstudio.io. (Notices under Section 26 go to the same address.)

Additional covered registered brand names. The following companies are also covered under these Terms as clients of Airstudio.io and Gaia Solutions.

Acceptance. BY ACCESSING OR USING AIRSTUDIO, CLIENT ACKNOWLEDGES THAT IT HAS READ, UNDERSTOOD, AND AGREES TO THESE TERMS OF SERVICE AND PRIVACY POLICY.

If an individual accepts these Terms on behalf of an organization, that individual represents and warrants that they have authority to bind the organization to these Terms.

© 2026 Gaia Solutions, LLC. All rights reserved. Airstudio and associated names, logos, software, technology, workflows, designs, and other proprietary materials are the property of Gaia Solutions, LLC or its licensors.