Effective Date: Date Digitally Signed
Welcome to Airstudio / Gaia Solutions ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our software platform and related services (collectively, the "Services"). By accessing or using the Services, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree, do not use the Services.
Use of Services
Eligibility: You must be at least 18 years old and authorized to bind your organization to these Terms. 1.2 Authorized Use: You may use the Services only for lawful purposes and in compliance with these Terms and all applicable laws and regulations. Prohibited uses include spam, harassment, infringement of intellectual property, and unauthorized access attempts. 1.3 Account Responsibility: You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately of any unauthorized use or security breach.
Client Data, Privacy & Security
Client Data Ownership: You retain all rights to the data you upload, transmit, or store in the Services (“Client Data”). You are solely responsible for ensuring that Client Data is lawful and compliant with applicable regulations.
Processing of Data: We act as a data processor/service provider on your behalf. Processing of Client Data is governed by these Terms, our Privacy Policy, and applicable data protection laws (e.g., GDPR, CCPA).
Security Measures: We use commercially reasonable technical and organizational safeguards to protect Client Data. However, no system is completely secure, and we cannot guarantee absolute security.
Third-Party Services: The Services integrate with third parties such as Stripe (payments), Twilio (SMS), and Google (calendar). Their terms and policies govern your use of those services. We are not liable for third-party actions or failures.
Client Responsibility for End Users: You are responsible for obtaining necessary consents from your customers and end users (for example, before sending SMS or marketing emails) and for ensuring your use complies with laws such as CAN-SPAM, TCPA, GDPR, and CCPA.
Support & Access Authorization
Support Access: You authorize us to access your account and configuration as needed to provide technical support, troubleshoot issues, and ensure service functionality.
Scope: Access will be limited to what is reasonably necessary to fulfill the support request and will be kept confidential.
Consent: You must acknowledge this authorization when creating or updating your account. Without it, support services may be limited.
Fees & Payments
Subscription Fees: You agree to pay subscription and usage fees as set forth in your order form or account. All fees are non-refundable unless expressly stated otherwise.
Payment Processing: Payments are handled by Stripe or other authorized third-party processors. By providing payment information, you authorize charges to your selected payment method.
Late Payments: Overdue amounts may result in suspension or termination of Services. Interest and collection costs may also apply.
Intellectual Property
Ownership: The Services, including software, logos, content, and underlying technology, remain our property or that of our licensors.
License to You: We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes, subject to these Terms.
Compliance & Indemnification
Compliance: You are solely responsible for compliance with all laws related to your use of the Services, including marketing, privacy, and data protection regulations.
Indemnification: You agree to indemnify, defend, and hold harmless the Company, its affiliates, and its personnel against any claims, damages, or expenses arising from (a) your misuse of the Services, (b) your violation of laws, or (c) your Client Data.
Service Availability & Disclaimer of Warranties
Availability: We strive for reliable Services but do not guarantee uninterrupted or error-free operation. Temporary downtime may occur for maintenance, upgrades, or unforeseen issues.
Disclaimer: Services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability
No Consequential Damages: To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages.
Cap on Liability: Our total liability for any claim shall not exceed the fees you paid us in the 12 months before the claim arose.
Termination
By You: You may terminate your account by providing written notice.
By Us: We may suspend or terminate your access if you violate these Terms, fail to pay fees, or misuse the Services.
Post-Termination: Upon termination, your right to use the Services ceases. We may delete Client Data after a commercially reasonable period unless retention is required by law.
General Provisions
Governing Law: These Terms shall be governed by the laws of Illinois Cook County.
Dispute Resolution: Disputes will be resolved by binding arbitration under the rules of [Insert Arbitration Body].
Amendments: We may update these Terms from time to time. Continued use of the Services constitutes acceptance of any changes.
Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Services.
Privacy Policy
Airstudio / Gaia Solutions ("Company," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our software platform and services (collectively, the "Services").
By using the Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Account Information
Name, email address, phone number, company/organization details, login credentials.
1.2 Payment Information
1.3 Client Data
Information uploaded, stored, or processed by you through the Services (e.g., customer names, emails, phone numbers, photos, or scheduling data).
You retain ownership of this data.
1.4 Communication Data
1.5 Technical Information
IP addresses, browser type, device identifiers, operating system, and usage logs for analytics, performance monitoring, and security.
2. How We Use Information
We use the information we collect to:
Provide, operate, and improve the Services.
Process payments and manage subscriptions.
Authenticate users and secure accounts.
Send transactional communications (reminders, confirmations, updates).
Provide customer support and resolve issues.
Send service updates, feature announcements, and release notes (you may opt out of non-essential communications).
Comply with legal and regulatory obligations.
3. How We Share Information
We do not sell your personal information. We may share information as follows:
3.1 Service Providers
With trusted third-party vendors (e.g., Stripe, Twilio, Google) that perform services on our behalf.
3.2 Legal Compliance
3.3 Business Transfers
3.4 With Your Consent
4. Data Security
We implement commercially reasonable technical and organizational measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access or breaches.
5. Data Retention
We retain account and Client Data as long as your account is active.
Upon termination, Client Data will be deleted within a commercially reasonable timeframe, unless we are required by law to retain it.
6. Your Responsibilities
You are responsible for ensuring your collection and use of personal information (including emails, phone numbers, and SMS communications) complies with applicable laws such as GDPR, CCPA, CAN-SPAM, and TCPA.
You must obtain appropriate consent from your end-users before uploading their personal information into the Services.
7. Your Rights
Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to:
Access the personal data we hold about you.
Request corrections or deletion.
Restrict or object to processing.
Data portability.
Opt-out of marketing communications.
Requests can be submitted to info@airstudio.io. We will respond within the time required by applicable law.
8. International Data Transfers
If you access the Services from outside United States, your information may be transferred to and processed in countries that may not provide the same level of protection. We will use appropriate safeguards where legally required.
9. Children’s Privacy
Our Services are not directed to children under 13 (or under 16 in the EU). We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website, and continued use of the Services constitutes acceptance of any changes.
Privacy at a Glance
We know privacy matters, so here’s the short version:
Your Data is Yours You own the data you upload into Airstudio. We don’t sell it or use it for anything other than running the service.
How We Use It We use your info to: • Provide and improve our platform • Process payments securely through Stripe • Send reminders, confirmations, and service updates • Support you if you run into issues
Who We Share With Only trusted partners that help run Airstudio, like: • Stripe for payments • Twilio for SMS • Google for calendar/email integrations We don’t share your info with advertisers.
Security We use industry-standard measures to protect your data. While no system is perfect, we work hard to keep it safe.
Your Choices & Rights You can: • Access, update, or delete your data • Opt out of marketing messages • Request a copy of your data • Ask us to stop using it (where the law says so)
Your Responsibility If you’re uploading customer data (emails, phone numbers, etc.), it’s your job to make sure you have permission and follow laws like GDPR, CCPA, CAN-SPAM, and TCPA.
Retention If you leave, we’ll delete your data within a reasonable time, unless we’re legally required to keep it.
Contact Us
If you have questions about this Privacy Policy or our practices, please contact us at:
Email: info@airstudio.io
Mailing Address: 2504 Green Bay Road, Evanston Illinois 60201
By using the Services, you acknowledge that you have read, understood, and agree to these Terms.
