Terms of Service
& Privacy Policy
TERMS OF SERVICE
1. ELIGIBILITY AND AUTHORITY
1.1 Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.
1.2 Organizational Authority
If you use Airstudio on behalf of a business, school, photography studio, organization, or other entity, you represent and warrant that you have authority to accept these Terms on its behalf.
1.3 Authorized Users
Client may permit its employees, independent contractors, and other authorized personnel to access the Services ("Authorized Users").
Client is responsible for all activity occurring through its account and for ensuring that Authorized Users comply with these Terms.
2. LICENSE AND PERMITTED USE
2.1 Limited License
Subject to Client's compliance with these Terms and payment of all applicable fees, Gaia grants Client a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use Airstudio during the applicable subscription term solely for Client's internal business operations.
2.2 No Ownership Transfer
Access to Airstudio is licensed, not sold.
Except for the limited rights expressly granted in these Terms, Gaia reserves all rights, title, and interest in and to the Services.
2.3 Lawful Use
Client may use the Services only for lawful business purposes and in compliance with these Terms and all applicable laws and regulations.
3. ACCOUNTS AND SECURITY
3.1 Account Information
Client agrees to provide accurate and current account information.
3.2 Credentials
Login credentials are intended for the Authorized User to whom they are assigned and may not be sold, publicly distributed, or provided to unauthorized persons.
3.3 Account Responsibility
Client is responsible for maintaining the confidentiality and security of its accounts and credentials and for activity conducted through its accounts.
3.4 Unauthorized Access
Client must promptly notify Gaia if Client becomes aware of unauthorized account access, compromised credentials, or a suspected security incident involving Airstudio.
Gaia may temporarily restrict access where reasonably necessary to protect Client, Gaia, other customers, or the Services.
4. PROHIBITED USE
Client and its Authorized Users may not, directly or indirectly:
• use the Services for unlawful, fraudulent, deceptive, abusive, or infringing purposes;
• attempt to gain unauthorized access to any account, computer system, network, database, API, server, or portion of the Services;
• interfere with, disrupt, overload, damage, disable, or impair the Services;
• introduce malware, malicious code, viruses, automated attacks, or other harmful technology;
• bypass, circumvent, disable, or interfere with security, authentication, access, usage, or technical restrictions;
• use another person's credentials without authorization;
• scrape, crawl, spider, harvest, systematically download, or extract information from the Services except through functionality expressly provided or authorized by Gaia;
• use bots, automated browsers, scripts, agents, or other automated means to access the Services except as expressly authorized;
• conduct unauthorized penetration testing, vulnerability scanning, security testing, or load testing;
• remove or obscure copyright, trademark, proprietary, confidentiality, or other notices;
• access or use Airstudio for the purpose of creating or assisting a competing product or service;
• permit a competitor of Airstudio to access the Services for competitive intelligence, product development, benchmarking, or replication;
• use the Services in violation of intellectual property, privacy, publicity, communications, consumer protection, or other applicable rights; or
• encourage, assist, enable, or permit another person or entity to do any of the foregoing.
5. INTELLECTUAL PROPERTY
5.1 Ownership of Airstudio
Gaia and its licensors retain all right, title, and interest in and to Airstudio and the Services, including without limitation:
• software;
• source code and object code;
• architecture;
• APIs;
• databases and database structures;
• data models;
• algorithms;
• processes;
• workflows;
• scheduling systems;
• automation systems;
• user interfaces;
• user experience designs;
• screen layouts;
• dashboards;
• reports;
• business logic;
• methods;
• documentation;
• designs;
• graphics;
• trademarks;
• trade names;
• logos;
• inventions;
• improvements;
• artificial intelligence systems and functionality;
• prompts and system instructions developed by Gaia;
• proprietary methodologies;
• confidential information;
• trade secrets; and
• all modifications, enhancements, derivative works, and improvements to any of the foregoing.
Nothing in these Terms transfers ownership of Gaia intellectual property to Client.
5.2 Reservation of Rights
All rights not expressly granted to Client are reserved by Gaia.
6. REVERSE ENGINEERING, REPLICATION, AND COMPETITIVE USE
This Section is a material condition of Client's license to use Airstudio.
Client shall not, directly or indirectly:
6.1 Reverse Engineering
Reverse engineer, decompile, disassemble, decode, translate, analyze, derive, discover, or attempt to discover the source code, object code, architecture, underlying structure, algorithms, processes, methods, database structures, data models, business logic, or proprietary technology underlying Airstudio.
6.2 Functional Replication
Copy, reproduce, imitate, recreate, clone, replicate, or substantially reproduce any proprietary element of Airstudio for purposes of developing a competing or substitute product or service.
This restriction includes Airstudio's proprietary:
• workflows;
• scheduling processes;
• interfaces;
• screen organization;
• automation logic;
• feature combinations;
• reports;
• database relationships;
• operational processes;
• software behavior;
• AI functionality; and
• methods of organizing or processing studio operations.
6.3 Competitive Development
Use access to Airstudio to design, build, develop, improve, advise upon, finance, assist, or operate a software product or service intended to compete with or materially replicate Airstudio.
6.4 Competitive Intelligence
Provide Airstudio access, demonstrations, recordings, screenshots, documentation, account credentials, or information regarding Airstudio's operation to a competitor or prospective competitor for competitive intelligence or product-development purposes.
7. ARTIFICIAL INTELLIGENCE, AUTOMATED EXTRACTION, AND REPLICATION
7.1 AI-Assisted Replication Prohibited
Client may not use artificial intelligence or automated technology to analyze, learn from, reproduce, recreate, or assist in replicating Airstudio or any material portion of the Services.
This prohibition includes use of:
• generative artificial intelligence;
• large language models;
• multimodal models;
• coding assistants;
• autonomous agents;
• AI browsers;
• computer vision systems;
• screen-analysis systems;
• machine learning systems;
• scraping software;
• crawlers;
• automated testing platforms;
• recording or transcription systems used for replication;
• automated reverse-engineering tools; or
• successor or substantially similar technologies.
7.2 AI Training
Client may not submit, upload, disclose, expose, or otherwise provide Airstudio's proprietary software, documentation, screenshots, interfaces, workflows, architecture, output, confidential information, or other proprietary material to an AI or machine-learning system for the purpose of:
a. training or fine-tuning a model;
b. developing software;
c. generating competing software;
d. reproducing Airstudio functionality;
e. creating specifications for a competing platform;
f. generating source code designed to replicate Airstudio;
g. extracting Airstudio's underlying processes or business logic; or
h. assisting any person in doing any of the foregoing.
7.3 AI Agents
An Authorized User may use an AI assistant or agent in connection with Airstudio only when Gaia has expressly enabled or authorized that functionality or where such use does not violate these Terms.
7.4 Human Direction Does Not Avoid Restriction
The restrictions in this Section apply whether replication is performed entirely by a human, entirely by an automated system, or through any combination of human and artificial intelligence assistance.
8. ENFORCEMENT OF INTELLECTUAL PROPERTY RIGHTS
Client acknowledges that unauthorized copying, extraction, disclosure, replication, competitive use, or AI-assisted reproduction of Airstudio may cause substantial harm to Gaia.
Any violation of Sections 5, 6, or 7 constitutes a material breach of these Terms.
Upon actual or reasonably suspected violation, Gaia may, subject to applicable law:
• immediately suspend access;
• terminate accounts;
• preserve relevant logs and evidence;
• revoke licenses and permissions;
• investigate the suspected activity; and
• pursue available legal and equitable remedies.
Gaia expressly reserves all rights and remedies available under applicable contract, copyright, trademark, trade-secret, computer-access, unfair-competition, and other applicable laws.
Where legally available and appropriate, Gaia may seek temporary, preliminary, or permanent injunctive relief to prevent or stop unauthorized use or disclosure of its intellectual property or confidential information, in addition to damages or other available remedies.
Nothing in these Terms limits any rights or remedies Gaia may independently possess under applicable law.
9. CONFIDENTIAL AND PROPRIETARY INFORMATION
Non-public information concerning Airstudio's software, architecture, product roadmap, technology, pricing strategies, unreleased features, security measures, business processes, documentation, technical methods, and other information identified as confidential or that reasonably should be understood to be confidential constitutes Gaia's Confidential Information.
Client shall use such information only as necessary to exercise the rights granted under these Terms and shall not disclose it to third parties except to Authorized Users who have a legitimate need to know and are subject to confidentiality obligations.
Confidential Information does not include information that Client can demonstrate:
a. became publicly available without breach of these Terms;
b. was lawfully known to Client without confidentiality obligations before disclosure;
c. was independently developed without use of Gaia's Confidential Information; or
d. was lawfully received from another source without confidentiality restrictions.
10. CLIENT DATA
10.1 Ownership
As between Client and Gaia, Client retains ownership of information, files, photographs, records, customer information, scheduling information, and other content submitted to the Services by or on behalf of Client ("Client Data").
10.2 License to Process Client Data
Client grants Gaia a limited license to host, copy, transmit, process, display, transform, back up, and otherwise use Client Data as reasonably necessary to:
• provide the Services;
• perform requested functionality;
• maintain and secure the Services;
• provide support;
• troubleshoot problems;
• prevent fraud or abuse;
• comply with law; and
• otherwise fulfill Gaia's contractual obligations to Client.
10.3 Client Responsibility
Client represents and warrants that it has all rights, permissions, notices, and consents necessary to provide Client Data to Gaia and authorize its processing as contemplated by these Terms.
11. AGGREGATED AND DE-IDENTIFIED DATA
Gaia may generate and use statistical, aggregated, anonymized, or de-identified information derived from operation and use of the Services, provided such information does not reasonably identify Client or an identifiable individual.
Gaia may use such information for legitimate business purposes including:
• analytics;
• security;
• capacity planning;
• product improvement;
• performance analysis;
• benchmarking;
• understanding usage patterns; and
• development and improvement of Airstudio.
Gaia will not attempt to re-identify information that has been de-identified except where reasonably necessary to test the effectiveness of de-identification or as otherwise permitted by law.
12. FEEDBACK
If Client or an Authorized User voluntarily provides ideas, suggestions, enhancement requests, recommendations, concepts, or other feedback concerning Airstudio ("Feedback"), Client grants Gaia a perpetual, worldwide, irrevocable, royalty-free right to use and incorporate that Feedback into its products and services without restriction or compensation.
Feedback does not include Client Data.
13. AIRSTUDIO AI FEATURES
Airstudio may provide artificial intelligence, machine-learning, automation, recommendation, search, reporting, or conversational features, including features offered through Nimbus or successor technologies ("AI Features").
13.1 AI Output
AI-generated responses, recommendations, analyses, reports, summaries, or other output may contain errors, omissions, or inaccurate information.
Client is responsible for reviewing AI-generated output before relying upon it for business, financial, legal, employment, scheduling, operational, or other decisions.
13.2 No Professional Advice
AI Features do not provide legal, accounting, tax, medical, employment, or other regulated professional advice.
13.3 Client Data and AI
When AI functionality requires processing Client Data, Gaia may process the relevant Client Data to provide the requested functionality in accordance with these Terms, the Privacy Policy, and applicable contractual commitments.
Gaia may utilize third-party AI or infrastructure providers to provide certain AI functionality, subject to appropriate contractual and security arrangements.
Gaia will not knowingly authorize a third-party general-purpose AI provider to use Client Data to train publicly available general-purpose AI models except where Client has expressly authorized such use.
14. THIRD-PARTY SERVICES AND INTEGRATIONS
Airstudio may integrate with third-party products and services, including payment processors, communication providers, calendar providers, accounting systems, photography platforms, storage providers, artificial intelligence providers, and other applications.
Examples may include Stripe, Twilio, Google, Microsoft, SendGrid, QuickBooks, ImageQuix/Captura, GotPhoto, and other providers.
Third-party services are governed by their own agreements and privacy policies.
Gaia is not responsible for the availability, security, performance, policies, errors, or acts or omissions of independent third-party services.
Client authorizes Gaia to exchange Client Data with third-party services when necessary to provide integrations selected or authorized by Client.
15. COMMUNICATIONS, EMAIL, AND SMS
Where Client uses Airstudio to send email, SMS, notifications, reminders, or other communications, Client is responsible for:
• obtaining legally required consent;
• maintaining required records of consent;
• honoring opt-outs;
• complying with applicable messaging rules;
• complying with CAN-SPAM;
• complying with the Telephone Consumer Protection Act (TCPA); and
• complying with other applicable marketing and communications laws.
Gaia provides technology enabling communications but does not determine the legal basis upon which Client communicates with its customers.
16. PHOTOGRAPHS, IMAGE DATA, AND BIOMETRIC TECHNOLOGIES
Client may upload or process photographs and image-related information through Airstudio.
Client is responsible for ensuring that its collection, uploading, use, and processing of photographs and related information complies with applicable law.
Airstudio does not treat an ordinary photograph, standing alone, as authorization to create biometric identifiers or biometric information.
If Gaia introduces functionality specifically designed to create or process biometric identifiers, face geometry, facial recognition templates, or other legally regulated biometric information, Gaia may provide additional disclosures, terms, controls, or consent mechanisms as appropriate.
Client may not use Airstudio to create or process legally regulated biometric information unless such functionality is expressly supported by Gaia and Client has satisfied all applicable notice, consent, retention, disclosure, and deletion obligations.
17. SUPPORT AND ACCOUNT ACCESS
Client authorizes Gaia personnel and authorized contractors to access Client's account, configuration, logs, and relevant Client Data when reasonably necessary to:
• respond to support requests;
• diagnose problems;
• troubleshoot;
• configure features requested by Client;
• maintain security;
• investigate abuse;
• restore service; or
• ensure proper operation of the Services.
Such access will be limited to what Gaia reasonably determines is necessary for the applicable purpose and will be subject to applicable confidentiality and security obligations.
18. FEES AND PAYMENT
18.1 Fees
Client agrees to pay all subscription, usage, implementation, onboarding, storage, messaging, or other fees specified in its order form, subscription, or account.
18.2 Payment Authorization
Client authorizes Gaia and its payment processors to charge the payment method provided for amounts due.
18.3 Taxes
Fees are exclusive of applicable taxes unless expressly stated otherwise. Client is responsible for taxes associated with its purchase or use of the Services except taxes imposed on Gaia's net income.
18.4 Non-Refundable Fees
Except where otherwise expressly agreed in writing or required by law, amounts paid are non-refundable.
18.5 Past-Due Accounts
Gaia may suspend or limit Services for overdue amounts after providing any notice required by the applicable agreement or law.
Client may be responsible for reasonable collection costs and legally permitted interest associated with overdue amounts.
19. SUBSCRIPTION TERM, RENEWAL, AND CANCELLATION
The applicable subscription term and renewal provisions may be specified in Client's order form or subscription plan.
Unless otherwise stated in the applicable order form, cancellation prevents renewal but does not retroactively eliminate fees already incurred.
Termination does not relieve Client of payment obligations accrued before termination.
20. SERVICE AVAILABILITY
Gaia endeavors to provide reliable access to Airstudio but does not guarantee uninterrupted or error-free operation.
Services may be unavailable because of:
• maintenance;
• upgrades;
• third-party outages;
• internet failures;
• infrastructure problems;
• security events;
• force majeure events; or
• circumstances outside Gaia's reasonable control.
Gaia may modify or update functionality from time to time as the platform evolves.
21. BETA AND PREVIEW FEATURES
Gaia may offer beta, preview, experimental, early-access, or development features.
Such features may be incomplete, changed, discontinued, or contain errors and may be subject to additional terms.
Unless otherwise stated, beta and preview features are provided "as is."
22. SECURITY
Gaia maintains commercially reasonable administrative, technical, and organizational safeguards designed to protect the confidentiality, integrity, and availability of Client Data.
However, no electronic system can guarantee absolute security.
Client is responsible for maintaining reasonable security practices for its own devices, networks, users, passwords, and systems used to access Airstudio.
23. DATA EXPORT AND PORTABILITY
During an active subscription, Client may access or export Client Data through functionality made available by Airstudio.
Upon termination, Gaia may provide a commercially reasonable period for Client to retrieve Client Data where technically and legally feasible.
Client is responsible for exporting information it wishes to retain.
24. SUSPENSION
Gaia may suspend or restrict access to the Services if Gaia reasonably believes:
a. Client has materially violated these Terms;
b. Client's account presents a security risk;
c. Client is engaging in fraudulent or unlawful activity;
d. Client is using Airstudio to replicate or compete with the Services in violation of these Terms;
e. payment is materially overdue;
f. continued access could harm Gaia, another customer, a third party, or the Services; or
g. suspension is required by law.
Where reasonably practical and appropriate, Gaia will attempt to notify Client of the suspension.
25. TERMINATION
25.1 Termination by Client
Client may terminate its account or subscription in accordance with its applicable subscription or order form.
25.2 Termination by Gaia
Gaia may terminate the Services for material breach, nonpayment, unlawful activity, infringement, security threats, misuse, or other grounds specified in these Terms.
25.3 Effect of Termination
Upon termination, Client's right to access the Services ends except for any limited data-export period Gaia may provide.
Gaia may delete Client Data following a commercially reasonable retention period, subject to applicable law, backup practices, legal obligations, and contractual commitments.
26. DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."
GAIA DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
GAIA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR THAT ALL DEFECTS WILL BE CORRECTED.
Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to Client.
27. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GAIA AND ITS AFFILIATES, OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, LOST GOODWILL, OR LOSS OF DATA ARISING FROM OR RELATED TO THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GAIA'S AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE FEES ACTUALLY PAID BY CLIENT TO GAIA FOR THE SERVICES DURING THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These limitations apply regardless of the legal theory upon which liability is asserted and even if Gaia has been advised of the possibility of damages.
Nothing in these Terms excludes liability that cannot legally be excluded.
28. INDEMNIFICATION
To the extent permitted by law, Client agrees to indemnify, defend, and hold harmless Gaia, its affiliates, owners, officers, employees, contractors, and agents from third-party claims, liabilities, damages, judgments, losses, and reasonable costs and expenses arising from:
a. Client Data;
b. Client's unlawful use of the Services;
c. Client's violation of applicable law;
d. Client's communications with its customers or end users;
e. Client's violation of third-party intellectual-property or privacy rights; or
f. Client's material violation of these Terms.
29. GOVERNING LAW
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws principles.
Subject to the arbitration provisions below and any applicable law requiring otherwise, legal proceedings permitted to proceed in court shall be brought in the state or federal courts located in Cook County, Illinois, and the parties consent to personal jurisdiction and venue in those courts.
30. DISPUTE RESOLUTION AND ARBITRATION
PLEASE READ THIS SECTION CAREFULLY.
Except for claims eligible for small-claims court and requests for injunctive or equitable relief concerning intellectual property, confidential information, unauthorized system access, or misuse of the Services, disputes arising from these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its applicable Commercial Arbitration Rules.
Arbitration shall take place in Cook County, Illinois unless the parties agree otherwise or applicable law requires otherwise.
Judgment on an arbitration award may be entered in any court having jurisdiction.
Nothing in this Section prevents Gaia from seeking temporary, preliminary, or permanent injunctive or equitable relief from a court of competent jurisdiction to protect intellectual property, confidential information, system security, or proprietary rights.
31. CHANGES TO THE SERVICES
Airstudio is an evolving software platform.
Gaia may add, modify, replace, redesign, or discontinue features from time to time.
Gaia will use commercially reasonable efforts to avoid changes that materially eliminate core paid functionality during an active subscription without reasonable notice where practical.
32. CHANGES TO THESE TERMS
Gaia may update these Terms periodically to reflect changes in:
• the Services;
• technology;
• legal requirements;
• security practices;
• business operations; or
• third-party requirements.
Material changes may be communicated through the Services, by email, or through other reasonable means.
Continued use after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.
33. ASSIGNMENT
Client may not assign these Terms without Gaia's prior written consent, except in connection with a merger, acquisition, reorganization, or sale of substantially all of Client's relevant assets where the successor agrees to assume Client's obligations.
Gaia may assign these Terms in connection with a merger, acquisition, financing, corporate reorganization, or sale of all or substantially all of its business or assets.
34. FORCE MAJEURE
Neither party will be liable for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, acts of government, war, terrorism, labor disputes, internet or telecommunications failures, widespread cloud-service outages, utility failures, or similar events.
This provision does not excuse Client's obligation to pay amounts already due.
35. ENTIRE AGREEMENT
These Terms, the Privacy Policy below, applicable order forms, and any additional written agreements expressly incorporated by reference constitute the agreement between Gaia and Client concerning the Services and supersede prior agreements concerning the same subject matter, except where an executed agreement expressly provides otherwise.
If an executed order form or other written agreement expressly conflicts with these Terms, the executed agreement controls to the extent of that conflict.
36. SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.
37. WAIVER
Failure to enforce a provision of these Terms does not waive the right to enforce that provision later.
38. SURVIVAL
Provisions that by their nature should survive termination will survive, including provisions concerning:
• intellectual property;
• confidentiality;
• restrictions on replication and competitive use;
• accrued payment obligations;
• disclaimers;
• limitation of liability;
• indemnification;
• dispute resolution; and
• governing law.
PRIVACY POLICY
1. INTRODUCTION
Gaia Solutions, LLC, operating Airstudio ("Gaia," "Airstudio," "we," "our," or "us"), respects the privacy of our customers, users, and visitors.
This Privacy Policy describes how we collect, use, disclose, and protect personal information in connection with Airstudio.
The exact information we process depends upon how an individual interacts with Airstudio.
2. OUR ROLE
For much of the information customers upload to Airstudio concerning their customers, students, subjects, employees, contractors, or other individuals, Gaia generally processes that information on behalf of the applicable Client.
In those circumstances, the Client determines why the information is collected and how it is used, subject to applicable law and contractual restrictions.
For information Gaia collects for its own business purposes, such as account administration, billing, security, product operations, and direct communications, Gaia may act as the business, controller, or equivalent entity under applicable privacy law.
3. INFORMATION WE COLLECT
Depending upon use of the Services, we may collect:
3.1 Account Information
• name;
• email address;
• telephone number;
• company or organization;
• job role;
• account identifiers;
• authentication information; and
• account preferences.
3.2 Billing Information
Payment information may be processed through Stripe or another payment provider.
Gaia generally does not store complete payment-card numbers on its systems.
3.3 Client Data
Clients may upload or process information including:
• customer names;
• student or subject names;
• contact information;
• email addresses;
• telephone numbers;
• photographs;
• scheduling information;
• job information;
• staff information;
• equipment information;
• workflow information;
• communications;
• documents;
• forms;
• contracts;
• signatures;
• order-related information; and
• other business records.
3.4 Communications Data
Where communications functionality is used, we may process email or SMS content, recipients, delivery information, metadata, and related records.
3.5 Technical and Usage Information
We may collect:
• IP address;
• browser;
• device information;
• operating system;
• session information;
• login history;
• pages and features accessed;
• error logs;
• performance information;
• security logs; and
• interaction and usage information.
3.6 Support Information
We collect information submitted in support requests and information reasonably necessary to investigate and resolve those requests.
4. HOW WE USE INFORMATION
We may use information to:
• provide Airstudio;
• authenticate users;
• process subscriptions and payments;
• perform Client-requested functionality;
• provide scheduling and workflow tools;
• send communications;
• operate integrations;
• provide customer support;
• diagnose errors;
• maintain security;
• prevent fraud and abuse;
• monitor system performance;
• improve the Services;
• understand product usage;
• develop new functionality;
• comply with legal obligations;
• enforce agreements; and
• protect Gaia, our Clients, users, and third parties.
5. ARTIFICIAL INTELLIGENCE PROCESSING
Some Airstudio features may use artificial intelligence or machine-learning technologies.
When a user invokes an AI Feature, information necessary to fulfill that request may be processed by Gaia or an authorized technology provider.
Gaia may use appropriately de-identified or aggregated information to evaluate and improve its systems where permitted by applicable law and contractual obligations.
Gaia will not knowingly authorize a third-party general-purpose AI provider to use identifiable Client Data to train publicly available general-purpose AI models except with Client authorization.
AI functionality and data practices may evolve, and additional disclosures may be provided for particular AI Features where appropriate.
6. HOW WE DISCLOSE INFORMATION
We do not sell Client Data as a business model.
We may disclose information to:
6.1 Service Providers
Companies that provide services such as:
• cloud hosting;
• payment processing;
• email;
• SMS;
• analytics;
• customer support;
• security;
• data storage;
• artificial intelligence infrastructure; and
• software integrations.
These providers receive information as reasonably necessary to perform services for us or our Clients and are subject to applicable contractual obligations.
6.2 Client-Authorized Integrations
When Client connects a third-party service, we may exchange information with that provider as necessary to perform the requested integration.
6.3 Legal Requirements
We may disclose information where reasonably necessary to:
• comply with law;
• respond to valid legal process;
• protect legal rights;
• investigate fraud or security threats;
• enforce our agreements; or
• protect users or the public.
6.4 Business Transactions
Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, subject to applicable law.
6.5 With Consent
We may disclose information where an individual or Client directs or authorizes us to do so.
7. DATA SECURITY
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information.
These may include access controls, authentication, monitoring, encryption where appropriate, backups, logging, and security procedures.
No method of storage or transmission can guarantee absolute security.
8. DATA RETENTION
We retain information for periods reasonably necessary to:
• provide the Services;
• maintain accounts;
• satisfy contractual commitments;
• comply with law;
• resolve disputes;
• maintain security;
• prevent fraud; and
• enforce agreements.
Following termination, Client Data may remain temporarily in backups or disaster-recovery systems before being deleted or overwritten according to normal retention cycles.
9. CLIENT RESPONSIBILITIES
Clients are responsible for determining whether they have a lawful basis to collect and process information they place in Airstudio.
This includes responsibility for obtaining legally required notices, permissions, and consents from customers, students, parents, employees, subjects, and other individuals.
Clients are responsible for complying with laws applicable to their operations, including where applicable privacy, consumer-protection, communications, education, employment, and biometric-privacy laws.
10. PRIVACY RIGHTS
Depending upon applicable law and an individual's jurisdiction, individuals may have rights concerning their personal information, including rights to:
• know or access information;
• obtain copies;
• correct inaccurate information;
• request deletion;
• restrict certain processing;
• object to certain processing;
• obtain data portability;
• opt out of certain uses or disclosures;
• withdraw consent where processing is based on consent; and
• appeal certain decisions where applicable.
Rights vary by jurisdiction and are subject to legal exceptions.
11. REQUESTS CONCERNING CLIENT DATA
If Gaia processes personal information on behalf of one of our Clients, individuals should generally direct privacy requests to the organization that collected their information.
Where appropriate and required by law or contract, Gaia will assist Clients in responding to valid requests.
12. CALIFORNIA PRIVACY
California residents may have additional rights under the California Consumer Privacy Act, as amended ("CCPA"), where the CCPA applies.
Depending upon the circumstances, those rights may include rights to:
• know categories and specific pieces of personal information collected;
• know sources and purposes of collection;
• know categories of recipients;
• request deletion;
• request correction;
• receive portable copies of information;
• opt out of sale or sharing where applicable;
• limit certain uses of sensitive personal information where applicable; and
• receive equal service and pricing without unlawful discrimination for exercising privacy rights.
Where Gaia acts as a service provider or contractor for a Client, Gaia processes applicable personal information pursuant to contractual restrictions and the Client's instructions as permitted by applicable law.
Gaia does not sell Client Data as part of its business model.
13. BIOMETRIC INFORMATION
Airstudio operates in industries in which photographs and images may be processed.
An ordinary photograph is not necessarily biometric information under applicable law.
However, technologies that extract certain identifying measurements or templates from images may be regulated differently.
Gaia will not intentionally introduce functionality designed to create regulated biometric identifiers or biometric information without evaluating applicable requirements and implementing appropriate notices, contractual provisions, controls, or consent processes where required.
Clients remain responsible for their independent use of biometric or facial-recognition technology outside functionality expressly provided by Gaia.
14. EMAIL AND MARKETING COMMUNICATIONS
Users may opt out of non-essential marketing communications by following the unsubscribe instructions contained in those communications.
Users may continue receiving transactional, security, account, billing, and service-related communications where necessary.
15. COOKIES AND SIMILAR TECHNOLOGIES
Airstudio and its website may use cookies, local storage, session technologies, and similar tools to:
• authenticate users;
• maintain sessions;
• remember preferences;
• secure accounts;
• understand usage;
• diagnose performance; and
• improve the Services.
Where legally required, additional consent or controls may be provided.
16. INTERNATIONAL DATA TRANSFERS
Information may be processed in the United States and other countries where Gaia or its service providers operate.
Where applicable law requires specific safeguards for international transfers, Gaia will use legally recognized transfer mechanisms or other appropriate safeguards.
17. CHILDREN'S PRIVACY
Airstudio is a business software platform and is not intended for children to independently create customer accounts.
Clients such as photography businesses or organizations may process information concerning minors through the Services.
The Client is responsible for obtaining any consent or authorization required for its collection and processing of information concerning minors.
If Gaia learns that personal information was collected directly by Gaia from a child in violation of applicable law, Gaia will take appropriate steps to address the information.
18. THIRD-PARTY LINKS AND SERVICES
Airstudio may contain links to or integrations with third-party services.
Gaia does not control the independent privacy practices of those third parties.
Users should review applicable third-party privacy policies.
19. DO NOT SELL OR SHARE
Gaia does not sell Client Data as part of its business model.
If Gaia engages in activity in the future that constitutes a "sale" or "sharing" under applicable privacy law, Gaia will provide notices and opt-out mechanisms required by applicable law.
20. CHANGES TO THIS PRIVACY POLICY
We may periodically update this Privacy Policy to reflect changes in our Services, technology, business practices, or legal requirements.
The "Last Updated" date identifies the most recent revision.
Where required by law, we will provide additional notice of material changes.
PRIVACY AT A GLANCE
YOUR DATA IS YOURS
As between Gaia and our Clients, Clients retain ownership of the data they upload to Airstudio.
WE DON'T SELL CLIENT DATA
Selling customer information is not Airstudio's business model.
WE USE DATA TO RUN AIRSTUDIO
Information may be processed to operate, secure, support, maintain, and improve the Services and to provide features requested by our Clients.
INTEGRATIONS
Airstudio may exchange information with services such as payment, messaging, email, calendar, photography, accounting, storage, and AI providers when necessary to provide functionality selected by a Client.
AI
Airstudio may offer AI-powered features, including Nimbus. Information may be processed by AI systems when necessary to provide requested functionality, subject to applicable contractual, security, and privacy obligations.
SECURITY
We use commercially reasonable measures designed to protect information, although no technology platform can guarantee absolute security.
YOUR CHOICES
Depending upon applicable law, individuals may have rights to access, correct, delete, obtain, restrict, or object to certain uses of their information.
CUSTOMER RESPONSIBILITY
Businesses using Airstudio are responsible for obtaining the permissions and consents required for information they collect and place into Airstudio.
CONTACT INFORMATION
Questions regarding these Terms or the Privacy Policy may be directed to:
Gaia Solutions, LLC / Airstudio
2504 Green Bay Road
Evanston, Illinois 60201
United States
Email: info@airstudio.io
ADDITIONAL COVERED REGISTERED BRAND NAMES:
The following companies are also covered under these terms as clients of Airstudio.io and Gaia Solutions:
RL Kuhn Inc. DBA Pictures Plus, PicPlus, https://picplus.com/
ACCEPTANCE
BY ACCESSING OR USING AIRSTUDIO, CLIENT ACKNOWLEDGES THAT IT HAS READ, UNDERSTOOD, AND AGREES TO THESE TERMS OF SERVICE AND PRIVACY POLICY.
If an individual accepts these Terms on behalf of an organization, that individual represents and warrants that they have authority to bind the organization to these Terms.
© 2026 Gaia Solutions, LLC. All rights reserved. Airstudio and associated names, logos, software, technology, workflows, designs, and other proprietary materials are the property of Gaia Solutions, LLC or its licensors.